What we collect
Account details
When you create an account, we may collect your name, email address,
password hash, and basic profile information needed to operate the site.
Marketplace and directory content
When you publish a paddle listing, trainer profile, review, or court report,
we collect the information you choose to submit, including pricing,
location details, descriptions, product photos, ratings, skill levels, and availability notes.
Payments and payouts
If payments or seller payouts are enabled, Stripe processes payment and
connected-account information. Eleven Zero PB may receive limited status,
transaction, and verification data from Stripe so we can support checkout,
seller onboarding, and payout readiness.
Shipping information
For marketplace orders, we collect the buyer's delivery address and the
seller's private ship-from or return address. We use this information to
calculate shipping, purchase prepaid labels, provide tracking, and help with
delivery issues. A seller's street address is not shown on public marketplace
pages; only the city and state entered as the listing location may appear publicly.
Usage and device information
We may collect analytics, page activity, browser type, referral data, IP-based
location signals, and similar technical information to improve performance,
understand traffic, and protect the platform.
Trainer requests, messages, and schedules
When a trainer accepts a client request, we store the messages and lesson
details the participants submit, including proposed times, locations, and notes.
Messages and schedules are visible to the participating trainer and client and
may be accessed by authorized support personnel when needed for safety, abuse
investigations, legal compliance, or technical support.
When we share information
Service providers
We may share data with providers that help run the site, including Render for hosting,
Stripe for payments, payouts, and applicable checkout delivery details, Shippo and the
selected shipping carrier for rates, labels, and tracking, Google for Maps and Analytics,
and our email provider for account and transaction messages. They process information
under their own terms and only as needed for platform operations.
Public content
Listings, trainer profiles, reviews, and court reports are intended to be visible
to other users. Please post thoughtfully. A seller's private ship-from or return
street address is not public; only the listing's city and state may be shown.
Legal requests and protection
We may disclose information if required by law or when reasonably necessary to
protect users, the business, or the platform from harm or misuse.
Your choices
Account updates and deletion
You can contact us to update or remove account-linked information, listings,
reviews, or trainer content. Some records may be retained for security,
tax, payment, or legal reasons.
Security and retention
We use password hashing, secure session cookies, access controls, and review tools to
protect accounts. No online service is risk-free. We retain account, transaction, and
moderation records only as reasonably needed for platform operations, fraud prevention,
tax, payment, dispute, and legal obligations.
Private communications
Trainer-client messages are not public, but they are stored as part of the service.
Do not send payment-card numbers, government identifiers, medical records, passwords,
or other highly sensitive information through platform messages. We retain messages
and schedules as reasonably needed to operate the feature, address safety or support
concerns, and meet legal obligations.
Community accuracy
Court details, crowd reports, player levels, and trainer information may come from
user submissions or public map data. We try to keep the experience useful, but you
should still confirm details before traveling, booking, or buying.
Policy changes
We may update this policy as Eleven Zero PB grows. If we make material changes,
we will update the effective date and post the revised version on this page.
